TOUR POLICIES

The FCWT Board of Directors has set forth the following policies for the 2007-2008 season:

TOURNAMENT ELIGIBILITY

Once your membership registration has been approved, please make sure to print, sign and return the Membership Covenant and Proof of Age.  Tournament Registrations will not be processed until this information is received in our office.  We recommend using a guaranteed carrier for delivery.

MEMBERSHIP REFUNDS

Once your membership fee ($199) has been processed, it is non-refundable.  Memberships are valid for the current season which expires on May 31, 2008.

TOURNAMENT REFUNDS

Deposits
All deposits ($150) are non-refundable.  Once a tournament deposit has been processed, it is non-refundable.  If you realize that you have registered incorrectly you may immediately CANCEL your registration by logging into the Player's Club and clicking CANCEL next to the tournament under the registration tab.  However, once your registration is processed, it is NOT refundable.  The policy of deposits being non-refundable is in accordance with the directive of the Board of Directors.  One of the reasons for the deposits being non-refundable is the administrative work involved.  In addition, the Tour is charged for every transaction by the credit card processing company, the Tour still incurs costs that cannot be recovered without the non-refundable policy.

Balance Fee
The credit card of record will be charged for the tournament balance fee (event fee - $150 deposit = balance fee) 7 days prior to the practice round at NOON EST.  Once the balance fee is charged, players will not receive a refund.  If you need to update your credit card information, please log in to your player account, in the top right corner, click MY ACCOUNT.  Then click on the Transactions link.  Choose the correct season (e.g. 2007-2008) and then click on Not Processed, at the bottom of the transaction detail click on Change Credit Card Info.

Reprocessing from Rejected Payments
Due to the increasing cost of credit card processing. We will reprocess a player's credit card information one time per season at no charge. All additional reprocessing will be assessed a $50 administration charge.  Please make sure you keep your credit card information updated (click here to learn how).

TOURNAMENT CHANGES

Transfers
During the course of a season, each player is allowed to transfer one deposit at no additional charge to an event in the current season, provided that space is available.  Players are eligible to transfer ONLY if they follow the following procedures carefully.  Transfer requests must be submitted PRIOR to the cancellation deadline for the event.  Transfer requests may be made from an Open to an Open and from a Classic to a Classic ONLY. Players may not transfer from an Open or Classic event to an Invitational, including the Championship.  Any additional event changes after the first one will be charged a $50 admin fee.

If a player wishes to transfer from one FCWT Open or Classic event to another, they need to send an email stating the player's full name and the name of the event from which they wish to transfer and the name of the event to which they wish to transfer.  If an event is full, the player may be transferred to the waiting list.

Withdrawals
If a player needs to WD from an event for which he/she has NOT yet been charged the balance, they should log in to the Players Club and under the Tournaments tab, click on CANCEL next to the tournament from which you wish to WD. (for further instructions click here) This must be done prior to the WD deadline to avoid being charged the balance due on the event.

NOTE:  If the deadline to WD from an event has already passed, the player needs to send an email to the info box at the FCWT office.  If email is not available, the player may send a fax to 727-540-9492.  Withdrawals must be IN WRITING, not by phone.  If a player WDs after the deadline, the player will not be eligible for a roll over, and will forfeit the entire tournament fee.

     a.)  In the body of the email or fax make sure to include the full name of the player who is withdrawing and the date and name of the event or events.

     b.) Once processed, you will receive an email verification of this WD.  Your status on the website will also change to WD.

     c.) If you do not get a response from us, you need to notify us again, as we may not have received your request.

If a player WDs by the cancellation deadline (7 days prior to the practice round), he or she is eligible to request a roll over of their deposit to a new event in the current season with space available.  He/she may send an email stating the event to which they would like to roll over their deposit.  He/she will also need to list the event from which they are requesting a roll over on the Tournament Registration form in the ROLL OVER FROM box (located at the bottom of the Tournament Registration form).  All Roll-overs will be automatically wait listed unless the event is within the next 30 days and space is currently available.

Medical/Family Withdrawal

If it is necessary for you to withdraw from an event after the balance has been processed and prior to participation due to a medical or family situation, you must submit a written request for refund/credit of the balance payment by a mail carrier to the Florida office within two weeks of the close of the event.   The request must include the player’s name, event and documentation to substantiate the situation.   The request will be reviewed by the Finance Committee which meets every two weeks.  It is the responsibility of the player to verify receipt of the documentation.  The request must be received and processed within 30 days, all requests made after the 30 days will not be eligible for a refund.